Terms and Conditions for Charcuterie Board Delivery

 Effective Date: September 29th, 2025

These Terms and Conditions apply to orders and services offered by Tasteful Grazing LLC DBA Xoxo Charcuterie Chandler (“Xoxo Charcuterie Chandler,” “we,” “us,” or “our”) through our website and any other ordering method where these Terms are provided. By placing an order, you agree to these Terms.

Orders are subject to our acceptance and product availability. Charcuterie boards and catering items may vary based on seasonal availability and ingredient sourcing.

Customers may request substitutions in advance. Please contact us at info@xoxocharcuteriechandler.com or (928) 719-0717. Substitutions are subject to availability and our confirmation.

Please provide accurate order, contact, event, pickup, and delivery details. For custom or catering orders, the order is confirmed once we accept it and receive the required payment or deposit.

Prices, applicable fees, and payment terms will be shown or communicated before an order is confirmed. Payment is due before the order can be completed. A deposit may be required for catering and large orders. Any applicable taxes and delivery charges will be disclosed as part of the order.

If a balance remains after the deposit, the final payment is due 30 days before the event. 

 Grazing Table Terms & Conditions Payment is non-refundable but can be used for credit if changes to the reservation are made two (2) weeks or more before the event date. Changes to a reservation inside the two (2) weeks preceding the event will render the original payment nonadjustable. If the event is cancelled or rescheduled during the 7-14 days before the event, 50% of the payment can be used for credit. Cancellations of event inside one (1) week prior to event will render the full payment non-refundable and non-creditable. 

Rented service implements such as boards, bowls, vases, risers, knives etc., must be returned in full and in good condition or the client accepts financial responsibility for replacement.

By providing a deposit, the client is reserving the date and consenting to these terms & conditions.

Is my catering or workshop deposit refundable in the event I have to cancel my event?

Deposits are 100% non-refundable unless Xoxo Charcuterie Chandler is the initiator of the cancellation. Thank you for your understanding.

Can I cancel my board order? What is the cancellation policy?

Cancellations with 7 days' notice or more will receive store credit (see terms above). Cancellations with less than 7 days' notice will receive 50% of their purchase total as credit to be used at a later date, while 50% is nonrefundable to help us cover the time/value of prepped materials as well as the now empty time slot that we cannot resell on short notice. Cancellations with less than 48 hr. notice are 100% non-refundable & non-creditable. Holiday bookings are 100% non-refundable & non-creditable. We thank you for your understanding and cooperation with our policies; you make it possible for us to do this work we love so much. 

If you need to change an order, contact us as soon as possible at info@xoxocharcuteriechandler.com or (928) 719-0717.  We’ll review the issue and respond. Nothing in these Terms limits rights that cannot legally be waived.

We will deliver to the address provided in the Shipping section during check out at the agreed upon time or within 30 minutes of the scheduled time. If the client is not available to receive the order, we will call and text the phone number provided on the order. We will make attempts to make contact for up to five (5) minutes, and if no contact is made, we will leave the order in a shady spot as close to the front door as possible and provide photo proof of the completed delivery. 

The order, once it is dropped off, is solely the client's responsibility. If there is no place to leave the order (gated community, for example), or if it is simply too hot during the summer months, we will bring the order back to the shop and it will be the client's responsibility to pick it up. We are not responsible for re-delivery. If a client requires re-delivery and our schedule permits, a new delivery charge will be applied. If the address provided is incorrect, we can redirect our driver as a courtesy up to two (2) miles from the incorrect location. If the correct address is further away than two (2) miles, we will consider the trip to be a new delivery, and a new delivery charge will apply. By placing the order for delivery, the client consents to these Terms.  

Please tell us about food allergies or dietary restrictions before ordering. We can provide ingredient or allergen information we have, but unless we have specifically confirmed otherwise in writing, we cannot guarantee that a product is free from a particular allergen or protected from cross-contact. Do not order a product if you believe it may be unsafe for you.

We may communicate with you over text message regarding the details of your order.  At checkout if you separately opt in, we may send you up to 2 text messages per completed order asking you to share honest feedback: one initial request and one reminder, sent 3 days later.  Message frequency may vary if you place multiple orders or change your preferences.  Reply STOP to opt out.  Text message consent is optional and is not a condition of purchase. Placing an order or providing a phone number does not, by itself, sign someone up for texts.

Website text, photos, logos, and other content are owned by us or used with permission. Please do not copy or use them commercially without our written permission.

We may update these Terms by posting a revised version with a new effective date. The Terms in effect when you place an order will apply to that order, subject to applicable law.

Questions about these Terms or an order? Contact us:

Tasteful Grazing LLC DBA Xoxo Charcuterie Chandler
Email: info@xoxocharcuteriechandler.com
Phone: (928) 719-0717
Mailing address: 2430 S. Gilbert Road, Suite 7, Chandler, AZ, 85286